Safe Shopping / Website Security Guarantee
All orders and transactions involving release of personal information is encrypted using
the latest 128-bit SSL encryption technology. Encryption is a process by which we use software
to scramble your credit card number and personal information so that they're unreadable by
anyone but the credit card merchant. Your credit card information is used only to process your
payment, and it will not be stored nor used by austinhamilton.ca after your payment
is processed. There will be no human being seeing your credit card number.
We are so confident in this security systems that we
can provide our Website Security Guarantee will provide coverage against unauthorized charges
on your credit card. In the unlikely event that your credit card company holds you liable for
any unauthorized charges to your account resulting from your online purchases at austinhamilton.ca,
we will cover your liability up to $50.
In the highly unlikely event that you discover unauthorized charges on your credit card within
60 days of your purchase on our website, here's how you can redeem your claim:
Promptly contact your credit card company and report the unauthorized charges. You should ask
to speak to a representative of the company's fraud department. They can inform you of the
company's fraud claim process and determine whether or not to charge you a personal liability
fee (normally $50).
If your credit card company: (a) determines that the charges were fraudulent charges resulting
from your online purchase at austinhamilton.ca, and (b) holds you liable for any of the unauthorized
charges,
contact us immediately.
In order to help you, we will need the following information:
- Your name
- Daytime phone number
- Billing address
- A copy of the credit card statement in question (please circle fraud charges)
- Proof of your credit card company's fraud determination and liability fee
- A description of the incident
